Support
The common questions, grouped. If yours is not here, email us at contact@blockchainanalysis.io.
Privacy
Can you read my messages?+
No. Your browser encrypts the message before it reaches us, and the decryption key travels in the part of the link after the #, which browsers never send. We only ever hold ciphertext, which is indistinguishable from random data without the key. We cannot read, produce, or restore your content, including in response to a legal request — we do not have it.
What is the label, and can you read it?+
The optional label is the one field we can read. It exists so you can recognise your own sends in your dashboard, since we can show you neither the content nor the link. It is stored unencrypted, so keep it non-sensitive.
Do you use tracking cookies?+
No. The only cookie is the one that keeps you signed in. We keep basic, first-party, cookieless page-view analytics with any IP masked before storage, and nothing that tracks you across sites.
Sending and receiving
What happens if I lose the link?+
The content is unrecoverable, by us and by you. The key is in the link and we never had it, so there is no reset. This is by design, not an oversight.
Does the person receiving a message need an account?+
No. Reading a message you were sent never needs an account. Only creating one does, because we cannot moderate content we cannot read, so there has to be someone accountable for what is sent.
Can I send files?+
Text for now. Attachments are coming. We are deliberate about them because attachments are the likeliest way to smuggle malware, and we cannot scan what we cannot read.
Proof
What does anchoring a message actually prove?+
It proves that a specific encrypted message existed at a specific time and was transmitted through Signet. You anchor a one-way hash of the ciphertext on Polygon and Bitcoin. To prove the content, you later reveal the full link; anyone can then recompute the hash, find it on-chain at that time, decrypt, and read what you sent — without trusting us.
Can you prove a message was destroyed?+
No, and we never claim to. Destruction is not provable: whoever read a message could have screenshotted it. We delete the content from our systems and report that in good faith, but that is our statement, not a cryptographic guarantee. Do not rely on us for proof of destruction.
How do I verify a proof without trusting you?+
With an open-source tool that is not ours. From a message's detail in your dashboard you get the transaction on Polygon, the Bitcoin block, and the merkle root; the public verifier checks them independently.
Plans
Is it free?+
The self-destructing, end-to-end encrypted service is free and unlimited, forever. You pay only for proofs: Free includes 3 anchored proofs a month, Pro and Business raise that and add more. Privacy is free; proof is the product.
Do proofs expire if I downgrade?+
No. A proof is on-chain and permanent — nothing we do can remove it. Downgrading only changes how many new proofs you can create each month.